SuccessEd
SuccessEd

Resuming Connex Following Summer Rollover

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Once your SIS has rolled over the district's student data and you have confirmed that the rollover was successful, then you are ready for Connex to be turned back on. Below are the steps to take:

  1. To access a support desk ticket in the SuccessEd application, click on the Support tab in the top blue navigation bar.
  2. Click on the Contact Us button in the top right-hand corner of the Learning Center landing page.

In the body of the support desk ticket, complete the following information:

  1. Enter your contact information (name, email address, phone number).
  2. In the box labeled "Why are you contacting support today?" select the drop-down Integrations setup and questions.
  3. In the box labeled "How does this affect your workflow?" select the drop-down Request for assistance or clarity on a feature’s capability.
  4. In the box labeled "Subject type [District Name]," type: Request to turn Connex back on.
  5. In the box labeled "Description type," type: District has verified our SIS has rolled and is requesting for Connex to be turned back on.
  6. In the box labeled "Student ID," type: N/A.
  7. In the box labeled "District," type the district name in full (no acronyms).
  8. In the box labeled "SuccessEd Module," select the drop-down Connex.
  9. Click Submit.
Note: Student data such as grade and/or campus of enrollment may not be accurate in SuccessEd immediately following rollover. Once Connex has resumed, the SIS will send the correct enrollment information to the SuccessEd application.
Follow Up: Once Connex has been turned back on for your district, you will want to verify with your district IT department (or ESC IT department if your technology services are hosted by your service center) that they have resumed posting a demographic file nightly to the FTP site.
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